ETDL Technology Support Documentation
General
Information useful to faculty, staff and students
More information is available on our Blog and YouTube channel.
Students
Faculty & Staff
- Blackboard
- E-Mail - Outlook and Outlook Web Access
- Faculty Self-Service (Banner)
- Microsoft Topics
- Classroom Equipment
- Equipment Loans
General
Login issues
For information about your NetID, resetting your password, or help with login issues refer to the CCC NetID webpage: NetID |
Browser issues
| For up-to-date info on browsers compatible with Blackboard Learn, visit Blackboard's Supported Browser webpage: Supported Browsers |
To make sure you internet browser is correctly configured to run Blackboard, click this link to perform a Browser Check: Browser Tuneup |
| For information on clearing you internet cache: Clearing your internet cache |
For information on disabling your browsers pop-blocker: Disabling Pop-up Blockers For necessary Blackboard browser plug-ins and downloads: Plug-ins and Downloads |
Miscellaneous
| Searching for files In Microsoft XP |
| Flash Drive Recommendations |
Faculty & Staff
Blackboard Learn
For up-to-date information, please log into Blackboard and visit the Faculty Orientation course.
Basics
| Preparing MS Office documents for Blackboard |
| Save MS Word document as PDF |
| Save MS PowerPoint document as PDF |
Quick troubleshooting guides
| Navigating you Blackboard Course (video) |
| Blackboard Learn Faculty FAQ |
| Blackboard Mobile Learn |
| Blackboard Course Menu Disappears |
| Archiving Bb Learn Course |
| Run Java Application in Blackboard |
| Clearing Browser Cache and Temp. Files |
E-Mail - Outlook and Outlook Web Access
| Outlook Web Access (OWA) |
Faculty Self-Service (Banner)
Faculty View of Course Evaluations |
Classroom Equipment
Microsoft topics
| Introduction to PowerPoint |
Equipment loans
Equipment Loans from the MCC Sandbox (video) |
| ETDL Sony Camera Initial Settings |
Students
Blackboard Support |
| Navigating Blackboard Learn (video) |
| Blackboard FAQ |
|
informational videos on almost every Blackboard topic |
| Blackboard Browser Check |
Other Support |
| Support Contacts at MCC |
| Student Technology Handbook |
| Logging into eTutoring |
